Our company is one of the fastest-growing lending companies in the Country. To grow our team, we are currently hiring for the following positions:
Customer Service and Support Representative
We are looking for a focused and energetic sales representative.
As a Customer Service Rep, your primary role will include:
- Communicating with prospective clients through various channels, including emails, phone, and social media pages, etc.
- Generate sales leads and use CRM to manage the leads and the sales pipeline.
- Educating and advising clients on our Company products.
- Responding instantly and promptly to customer complaints and inquiries.
- Processing orders, applications, forms, and requests.
- Collecting the necessary paperwork to submit for loan approval.
- Collaborate with the supervisor once the paperwork of the prospective client is collected through to making a sale.
- Preparing and keeping up to date records of customer transactions, interactions, complaints, and comments.
- Coordinating and communicating with colleagues when necessary.
- Ensuring customer satisfaction and providing professional customer support.
- Managing a team of junior customer service representatives.
- Giving feedback on the efficiency of the customer service process.
- Maintaining a positive, professional, and emphatic attitude toward customers at all times.